I started the process with Homeward but didn’t finish because I got a house under contract before they completed reviewing my application. They took a week just to ask for additional documents—some of which I had already uploaded—and hadn’t even started reviewing my application yet.
What made me nervous was that their rate quote was significantly higher than what I’d received from another lender. On top of that, they didn’t respond when I asked if my pre-approval letter would qualify for their rate-match guarantee.